Help
Support
A real human reads every email. Most replies go out within one or two working days. If something is broken in the Game, please tell us — that's how we make it better.
Common questions
I lost my progress after reinstalling the Game.
Make sure you are signed in to iCloud and that iCloud Drive is enabled in Settings → [your name] → iCloud. Open the Game and wait a few seconds — your progress should sync down. If it doesn't, email us with the Apple ID region you use and the rough date you last played, and we'll dig in.
My in-app purchase didn't appear.
Open the Game's Settings and tap Restore Purchases. If that doesn't help, send us the receipt from the email Apple sent at the time of purchase. We can verify it server-side and push the entitlement back through.
How do I cancel my Northern Pass subscription?
Open Settings → [your name] → Subscriptions on your iPhone or iPad, tap Northern Pass, then Cancel Subscription. See our Refund Policy for full details, including how to request a refund through Apple.
I want to delete my account and data.
Inside the Game, open Settings → Account → Delete account. This removes the iCloud-synced progress and any pseudonymous IDs we hold for you. Apple-side purchase records are kept by Apple independently. For any other data, email privacy@nifugames.com.
Where do I report a bug?
Email support@nifugames.com with: device model, iOS version, app version (shown in the in-game Settings screen), and a short description of what happened. Screenshots or a screen recording help a lot.
Response times
We aim to respond within 1–2 working days. If you don't hear back within five working days, please check your spam folder before re-sending — sometimes our replies land there.